Shipping Policy

Rustar Chem is committed to delivering your automotive care products safely and as quickly as possible.

This Shipping Policy explains our order processing, shipping, courier partners, estimated delivery timelines, and customer responsibilities.

We currently ship products across India.

At this time, international shipping is not available.

Certain remote locations may experience longer delivery times depending on courier availability.

Orders are normally processed within 24 hours of successful payment confirmation.

• Orders received on Sundays or public holidays may be processed on the next working day.
• Orders are subject to inventory availability.
• Customers will receive confirmation once the order has been shipped.

Standard delivery across India generally takes:

• 3–7 Business Days

Delivery timelines are estimates and may vary depending on:

• Customer location
• Courier operations
• Weather conditions
• Public holidays
• Natural disasters or other unforeseen events

Shipping charges, if applicable, are displayed during checkout before payment.

Promotional offers such as free shipping may be available from time to time and will be clearly shown on the website.

Rustar Chem uses Shiprocket and its network of trusted courier partners to deliver orders across India.

Courier selection is determined automatically based on service availability and delivery location.

Once your order is shipped, you will receive shipment details and a tracking number via email or SMS (where applicable).

Customers can use the tracking information provided to monitor delivery status directly through the courier service.

Customers are responsible for providing complete and accurate shipping information while placing an order.

• Incorrect addresses may delay delivery.
• Additional shipping charges may apply for reshipment.
• Rustar Chem is not responsible for failed deliveries caused by incorrect customer information.

While we strive to meet estimated delivery timelines, delays may occasionally occur due to factors beyond our control.

• Severe weather
• Transportation disruptions
• Government restrictions
• Natural disasters
• Unexpected courier delays

We appreciate your patience in such circumstances.

If your order arrives damaged or appears to have been tampered with, please contact our customer support within 48 hours of delivery.

Please retain the original packaging and provide photographs of the shipment to help us investigate the issue promptly.

• Business: Rustar Chem
• Address: 33 Ram Nagar, Najafgarh Road, Delhi – 110041
• Email: support@rustar-chem.in
• Phone: +91 7838302280

If you have any shipping-related questions, please contact our customer support team.